Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using Letly's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Description of Service

Letly provides a cloud-based property management platform that enables estate agents and self-managed landlords to:

• Process rent payments and manage financial transactions
• Automatically split payments between agency fees and landlord payouts
• Manage properties, landlords, and tenants
• Track payments and generate financial reports
• Comply with client money protection (CMP) requirements

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Account Registration and Security

To use our services, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access or security breach
• Ensuring that all information provided is accurate and kept up to date

4. Payment Processing

Letly processes payments through third-party payment processors. By using our payment services, you agree to:

• Comply with all applicable payment processing regulations
• Maintain appropriate client money protection insurance
• Ensure all transactions are legitimate and authorised
• Accept that payment processing fees may apply as disclosed in your service agreement

We are not responsible for delays or failures in payment processing caused by third-party payment providers.

5. Client Money Protection

Letly is designed to help you comply with UK client money protection (CMP) requirements. However, you remain responsible for:

• Maintaining appropriate CMP insurance coverage
• Ensuring compliance with all applicable regulations
• Proper segregation of client funds
• Accurate record-keeping and reconciliation

Letly provides tools to assist with compliance but does not guarantee compliance or assume liability for regulatory breaches.

6. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any malicious code, viruses, or harmful data
• Attempt to gain unauthorised access to our systems
• Use the service for any fraudulent or illegal purpose
• Interfere with or disrupt the integrity or performance of our services

7. Intellectual Property

All content, features, and functionality of the Letly platform, including but not limited to software, text, graphics, logos, and icons, are owned by Letly and are protected by UK and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your business purposes in accordance with these Terms. This licence does not include the right to copy, modify, distribute, or create derivative works.

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You are responsible for ensuring that you have appropriate legal basis and consent to process personal data of landlords, tenants, and other individuals through our platform.

9. Service Availability and Support

We strive to maintain high availability of our services but do not guarantee uninterrupted or error-free operation. We reserve the right to:

• Perform scheduled maintenance that may temporarily interrupt service
• Modify or discontinue features with reasonable notice
• Suspend accounts that violate these Terms

Support is available during business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT) via email or through our support portal.

10. Limitation of Liability

To the maximum extent permitted by law, Letly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Letly, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

12. Termination

Either party may terminate your account at any time. We may suspend or terminate your account immediately if you:

• Violate these Terms or our Privacy Policy
• Engage in fraudulent or illegal activity
• Fail to pay fees when due
• Breach any applicable laws or regulations

Upon termination, your right to access and use our services will immediately cease. We may delete your account and data in accordance with our data retention policies and legal obligations.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Contact Information

If you have any questions about these Terms, please contact us: